Most people tend to see interpreting as just a row of people wearing headphones, translating high-level political discussions. Although that is an accurate image, there are many more exciting areas where interpreting plays a crucial role in accelerating global business. For starters, you can use interpreting to enhance the user experience!
It’s true that we live in a digital-first world. But there’s still a lot of business that happens through physical, spoken communication. Customer engagement behavior and global UX are still also driven by spoken language, not just typed words. Since many cultures (and customers) like expressing themselves and being addressed in their native tongue, it’s essential to interpret business communication in a way that fosters a long-term relationship. And this is exactly where multilingual content comes in.
Using Interpreting to Enhance the User Experience
Many brands strive to grow their brands on a global scale. But to do this, they must target a range of international audiences. It also involves continuous efforts in measuring customer engagement. In the United States alone, there are more than 350 spoken languages in use among the 67 million citizens. This emphasizes the importance of communicating with multilingual audiences. But this is something that’s only possible with professional interpretation. If done right, you can drive brand engagement with interpreting since it allows you to reach more global audience members.
Enhance the User Experience by Interpreting the Customer Journey
UX Design is not just a discipline that teaches us how to invent and improve the material side of life. It is also an ideal model that teaches us how things both great and small are bound together by invisible threads. This explanation comes from a current bachelor’s degree in visual design. Gathering customer engagement feedback on your brand’s product development goes far beyond merely testing the technology at work. It also involves interpreting the customer journey to confirm if it’s relevant to the target market across different countries. This can be done in an array of ways include live verbal feedback. But verbal feedback requires spoken translation while the customer experience session takes place.
The demand for on-site interpreting might have decreased during the coronavirus crisis. Still, there has been a significant rise in the need for remote interpreting. In recent times, phone interpretation is the most sought-after service.
Many organizations rely on call centers to deliver quality service to their global customers. And it is an essential touchpoint in the customer journey. Even Amazon’s CEO and Founder, Jess Bezos, states that it’s every organization’s job to improve the customer experience as often as possible.
Remote Interpreting Boosts the Overall Customer Experience
Whenever a customer calls into your helpline, it’s critical to be able to understand their problem and have a positive experience with them. Real-time telephonic interpretation services are powerful solutions that can have a massive impact on brand loyalty. It’s also fundamental to have someone available that speaks your customer’s language. Still, more than just general knowledge, these interpreters need in-depth product and brand training to they’re able to deliver the best possible service.
In essence, your interpreters should be seen as extensions of your existing internal teams that act as brand representatives and ambassadors.
Need Help Using Interpreting to Enhance the User Experience?
Day Interpreting has a team of highly specialized and experienced interpreters. Get in touch with us today to learn more about our on-demand interpreting services and how they can help you increase UX and brand engagement. Our project managers will assess your unique needs and ensure you get connected with expert interpreters. Our interpreters aren’t only fluent in your source and target languages, but also have the deep subject knowledge to ensure nothing ever gets lost in translation.
When it comes to customer engagement behavior, there’s no room for error.