Due to the coronavirus outbreak, remote video interpreting has become a popular option over its more traditional counterpart. Through this article, we at Day Translations would like to explain what remote video interpretation is and which industries are increasingly using it.
What is Remote Video Interpretation?
In simple words, remote video interpreting is basically an alternative to having a real-life interpreter. You can use remote video interpreting when two or more people do not speak the same language; this is where an interpreter equipped with a video camera and a headset can facilitate the communication between the involved parties.
And thanks to the latest technology the majority of the video remote interpreting services can interpret almost any language, including sign language.
Industries Where Remote Video Interpreting is Used
The following are some of the most common industries where remote video interpreting is used.
When a patient does not speak the same language as the doctor, it can be challenging for the doctor to understand the problem, identify the symptoms, and perform a diagnosis. This is where remote video interpretation comes in handy. The remote video interpreting can make it possible for the doctor and the patient to communicate quickly and efficiently, regardless of their language.
Remote video interpretation becomes essential, especially in emergency situations when any delay caused by communication issues could have critical consequences on the patient’s health.
This is why emergency rooms are increasingly using video remote interpretation services. Remote video interpreting is also helpful during regular consultation sessions. Professional medical providers report that patients are more likely to follow healthcare plans when they use remote video interpreting services during consultation sessions.
Court and legal settings are ideal for using remote video interpreting services, mainly when judicial proceedings are being conducted in a remote area. As sometimes during technical court hearings, the lack of a certified interpreter can cost a lot of time and money. This is why video remote interpretation can be a more efficient alternative.
When families move to new countries, the young kids quickly pick up on the local language because their brains are still developing, which makes it easier for them to learn new things. Video remote interpretation can help parents (who do not know the local language) feel more connected to their kid’s education despite the language barriers.
This is why more and more schools are using this technology, especially for parent-teacher conferences. Remote video interpreting allows the teachers and the parents to have detailed discussions about the curriculum and their children’s performance.
The travel and hospitality industry requires communicating with a very diverse range of customers who speak multiple languages. This is why they need an interpreter to bridge the communication gap. Adding remote video interpretation to their services can substantially increase the customer experience along with bookings while reducing complaints and cancellations.
Skype and zoom have now become essential online conferencing tools in business settings. Although these applications have some foreign language support tools, they still lack the technology to solve the issues related to cultural barriers entirely.
On the other hand, video remote interpretation services can help businesses communicate in real-time with international customers or partners who do not speak the same language. Thanks to remote video interpretation, your company can truly become a global business.
Ways remote video interpreting can be used in your business
Video remote interpreting can come in handy when you are holding a meeting with people who speak different languages. The following are some of the ways you can use remote video interpreting in your business:
- · Safety trainings
- · Human resource meetings
- · Stakeholder meetings
- · Roundtable conferences
- · Customer service and support
- · Interviews
- · Attorney/client meetings
In an increasingly globalized environment, eliminating language and cultural barriers is essential for organizations operating in almost every single industry. When it comes to taking care of your organization’s interpreting needs, you have many options available.
You can choose face-to-face, over-the-phone, or video remote interpreting. Which type you choose completely depends on your personal preference and your organization’s budget. If you would like to learn more about interpreting, feel free to follow our blog.
Myles writes about Business, Fitness and Finance. When he isn’t writing he’s enjoying Thailand’s laid-back lifestyle.