Most people think of interpreting as something that’s only done in-person and for business applications. But the reality is that remote interpreting is a valuable resource. It bridges the language barrier across just about every area of life, including healthcare. There are numerous benefit of VRI in hospitals too!
Did you know that besides on-site interpreting, Video Remote Interpreting (VRI) and telephone interpretation are two widely used interpreting services that hospitals often use? Read on to find out more about how VRI can benefit the healthcare sector and what exactly it entails!
What Are the Benefits of VRI in Hospitals?
VRI is an Engine for Effective Communication
VRI in hospitals, just like regular interpreting, provides a patient-centered care solution for Limited English Proficient (LEP) patients. It bridges the language gap by allowing doctors to better communicate with a diverse network of patients. Harnessing the power of videoconferencing technology, VRI offers interpreting that’s equal to (and in some cases better than) the services of an on-site interpreter.
VRI is a form of remote interpreting that can be done through any smartphone or web application. It’s also accessible on-demand, 24/7, 365 days a year. This kind of technology allows patients to listen to what their physician is saying via an app in the comfort of their own homes. It can also be facilitated through a call center.
Video Remote Interpreting Minimizes Communication Issues
Healthcare providers currently make use of VRI to help strengthen communication between providers and LEP patients. By combining the accuracy of in-person communication with the simplicity and convenience of remote interpreting, healthcare workers are reaching more patients than ever before and bridging the language barrier. VRI also helps reduce the overall cost of language services in the healthcare industry.
VRI’s Visual Aspect Makes Personalizes the Experience
Unlike telephone interpreting, VRI also brings in the non-verbal element of communication. Patients can see the facial expressions of the interpreter, and the interpreter can see theirs. This makes it much easier to gauge whether or not the message was clearly understood. Thanks to the visual aspect of VRI, the interpreting experience is enhanced. Plus, the personal connection helps the conversation flow much more naturally.
Virtual Remote Interpreting Offers an On-Demand Solution
Urgent situations and medical scenarios that aren’t planned in advance often call for the use of remote interpreters. In-person interpreting must be scheduled. But VRI is available 24/7, on-demand. This gives healthcare service providers access to language services when and where they need them most.
Final Thoughts
Language diversity in the United States makes interpreting services a critical part of patient care throughout every step of the patient journey. Effective communication is at the center of positive outcomes when patients need medical care, but if there’s a language barrier between the healthcare provider and the patient, a remote interpreter can help bridge the gap to ensure higher levels of patient satisfaction.
When language barriers arise in healthcare environments, you need support you can trust to ensure LEP patients as well as the deaf and hard of hearing communities have a positive experience. At Day Interpreting, we provide support with access to qualified and highly skilled interpreters 24/7. Our Video Remote Interpreting services ensure efficiency and accuracy when caring for LEP patients. Get in touch with us today to find out how our remote interpreting solutions can help you bridge the language barrier!
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