When selecting a medical interpreting service, healthcare providers must consider a number of factors including HIPAA compliance, interpreter availability, language offerings, service formats, industry, and pricing. We’ve done the research for you and compiled the following comparative analysis of Day Translations and its top three contenders in the medical interpreting field: CyraCom, Propio, and Language Link. We’ll give you some ideas of criteria that may be important for you to keep in mind when deciding which medical interpreting company to partner with and share our conclusions. Let’s start!
1. CyraCom
CyraCom is widely recognized as a leader in medical interpreting, offering HIPAA-compliant services that adhere to stringent privacy and security standards. While the interpreting company works in other fields, healthcare is its main focus. For that reason, it ensures that all employees and interpreters receive ongoing HIPAA training, reinforcing its commitment to data security. With 24/7/365 on-demand interpretation, CyraCom guarantees immediate access to qualified interpreters, making it a reliable choice for healthcare providers.
Offering interpretation in over 250 languages via phone and more than 35 languages, including American Sign Language, via video, CyraCom serves a diverse range of clients. Their services span over-the-phone (OPI), video remote (VRI), and on-site interpretation in select U.S. cities, to offer flexibility for different healthcare settings. CyraCom has been in business for over 25 years and specializes primarily in healthcare interpreting, making it an expert in this niche field. Their pricing remains competitive, with per-minute rates for interpretation, free from hidden fees.
2. Day Translations
Day Translations stands out as a top choice for healthcare providers seeking high-quality medical interpreting services. The company openly touts its HIPAA compliance and takes extra steps to ensure that all patient data remains protected through strict confidentiality policies and procedures. With professional medical interpreters available 24/7, 365 days a year, the Day Interpreting app provides on-demand access to qualified hospital interpreters, ensuring seamless communication between doctors and patients. In addition to interpreter availability, Day Translations offers 24/7 customer support with dedicated account managers who promptly address client needs.
What sets Day Translations apart is its comprehensive language offerings, covering over 100 languages. While some interpreting companies offer only remote interpreting solutions, such as over-the-phone (OTP), or limited in-person availability, Day Translations offers virtual and OTP options, while also delivering on its promise to secure in-person interpreters anywhere in the world with as little as 24 hours’ notice. It is Day Translations’ flexibility and can-do attitude that has quickly gained the company, founded in 2007, a top spot among the most preferred language providers. While Day Translations serves multiple industries, its medical interpreting division is staffed with highly trained professionals who understand complex medical terminology and protocols. This specialized expertise ensures that hospitals and healthcare facilities receive accurate, reliable, and compassionate interpreting services.
Moreover, Day Translations offers transparent and competitive pricing, providing customized solutions tailored to the unique needs of medical providers. In fact, our Spanish interpreting services start at just $1.25 a minute and can be paid with prepaid credits or a NET30 account for our corporate clients. With a reputation for excellence and a commitment to breaking language barriers in healthcare, Day Translations remains one of the most trusted names in medical interpreting today.
3. Propio
Propio is another strong contender in medical interpreting, maintaining HIPAA compliance with strict security measures to safeguard patient data. The company provides interpreters 24/7, ensuring that medical professionals can access language assistance whenever needed. In addition, Propio offers continuous customer support to promptly address client inquiries and concerns.
Like many other large interpreting companies, Propio supports a broad range of languages across multiple service formats, including over-the-phone, video remote, and on-site interpretation. With more than 20 years in the industry, Propio has developed a solid reputation in the language services sector. The company specializes in healthcare interpreting, focusing its efforts on meeting the needs of medical professionals. Their pricing is competitive, with specific rates provided upon request.
4. Language Link
Language Link rounds out the list as a long-standing provider of interpreting services. Fully HIPAA-compliant, the company adheres to strict regulations to protect patient confidentiality. Their interpreters are available 24/7, ensuring continuous access for healthcare professionals. However, its customer support is limited to regular business hours.
The company provides interpretation in multiple languages, although its healthcare interpreting capabilities are limited to over-the-phone and video remote solutions, not specifically offering in-person hospital interpreters. With over 30 years of experience in the industry, Language Link has built a reputable name in language services. While they offer medical interpreting, their services extend to other industries, meaning their focus is not solely on healthcare. Pricing details are available upon consultation, as rates are customized based on client needs.
Choosing the Right Medical Interpreting Agency for You
CyraCom emerges as the top choice for medical interpreting services due to its extensive language offerings, dedicated healthcare focus, and strong customer support infrastructure. However, Day Translations is a close runner-up and a leading provider in the industry thanks to its unmatched flexibility, dedicated medical interpreter team, and comprehensive services tailored for hospitals and healthcare providers. Day Translations prides itself on its availability and disposition to meet your unique interpreting needs, in any language, in any format, anywhere, and at any time. With a commitment to excellence, Day Translations continues to bridge language gaps in the medical field, ensuring that healthcare professionals and patients can communicate effectively in any language. Propio and Language Link follow, each bringing their own strengths to the table.
If you’re looking to partner with a medical interpreting company for a long-term collaboration or you just need to secure an interpreter fast, we hope these considerations will help you make the right decision. Given the sensitive nature of the healthcare industry, due to the confidentiality of patient data and the existence of life-or-death situations, it’s important to have a professional interpretation agency that you trust.
For a deeper dive into the medical interpreting field, check out the article What Makes a Good Medical Interpreter?
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