{"id":4495,"date":"2025-10-29T01:06:36","date_gmt":"2025-10-29T01:06:36","guid":{"rendered":"https:\/\/dayinterpreting.com\/blog\/?p=4495"},"modified":"2026-01-17T13:32:35","modified_gmt":"2026-01-17T13:32:35","slug":"ai-in-communication","status":"publish","type":"post","link":"https:\/\/dayinterpreting.com\/blog\/ai-in-communication\/","title":{"rendered":"AI in Communication: What It Can Do and What It Can\u2019t"},"content":{"rendered":"

The hype around artificial intelligence (AI) that has been around in the last few years can be compared to the Internet boom of the 1990s. What\u2019s different, however, is the depth of the impact that this new technology has on our lives. Every person can now use AI tools for translation, writing, and communication in many different languages. As machine learning is becoming an integral part of our lives, it\u2019s interesting to analyze how it\u2019s changing the way we communicate.<\/p>\n

Hence, this article answers a simple question: how is AI used in communication?<\/p>\n

How Does AI in Communication Work?<\/h2>\n

AI communication is any exchange of messages in which people use\u00a0artificial intelligence<\/b>\u00a0machines to comprehend and translate any sort of language, communicating in a human-like way. Relying on machine learning and natural language processing (NLP), AI communication is massively implemented in chatbot communication, transcription, and real-time translation. Also, the role of AI in business communication has been rapidly growing, due to the increased number of companies working on innovative solutions that enhance AI in enterprise communication.<\/p>\n

AI in Business Communication<\/h2>\n

One of the fastest-expanding areas of AI development is everyday AI communication. When you open your e-banking app, a chatbot will soon appear to check how it can help you. The same thing happens when you open any kind of e-commerce, travel, fintech, or most other websites these days. Such use of advanced AI chatbots is meant to facilitate the basic communication process between customers and service providers.<\/p>\n

The human factor is still important, since chatbots are here just to identify the problems that customers are facing. However, most companies retain the layer of human customer support, so that customers can interact with trained human assistants who can resolve their issues as soon as possible. A\u00a0report published by McKinsey in 2024<\/a>\u00a0showed that the use of chatbots can cut customer support costs by 30%.<\/p>\n

Meeting Transcription<\/h3>\n

How many times have you finished a meeting with an afterthought that you\u2019re not sure about some details you\u2019ve discussed with your partners? The advent of AI-enhanced transcription tools has changed the way we interact in meetings. For instance, MeetGeek, Otter.ai, and Krisp’s meeting transcription<\/a> help you take meeting minutes in a matter of seconds. Businesspeople now only need to switch on their preferred tool before the meeting, and they can have the entire conversation ready in writing at the moment they end the meeting. From there, they can ask for a summary, or the tool in question can extract some particular parts of the meeting.<\/p>\n

Slack transcription is a nice example of AI in business communication. You can transcribe every voice message in English with pretty high accuracy. As a matter of fact, the transcription appears as you play the message you\u2019ve received. It\u2019s a highly convenient feature for teams with members from different parts of the world, helping them fully understand what has been communicated.<\/p>\n

The Growing Role of Virtual Assistants<\/h2>\n

Cutting-edge virtual assistants have completely changed many of our daily habits. Using Alexa for Amazon purchases or Siri for various activities we carry out every day makes our existence easier. Alexa is here to take care of your shopping preferences, from recommending you new books or other items based on your previous purchases, to full-scale purchases. Apple\u2019s Siri can do anything, from simple operations like calling your partner after your voice command to more complex procedures, such as booking your flights or helping you track your daily expenses.<\/p>\n

Since Google is still\u00a0the most popular global search engine<\/a>\u00a0by far, Google Assistant and Gemini will become even more important in handling our everyday endeavors with ease. From mere voice search to AI snippets that have taken Google by storm, to language translation and interpreting,\u00a0communication technology<\/a> is becoming an inevitable part of our lives. Visual content creation has also benefited from AI integration. An AI photo editor<\/a> has democratized graphic design, allowing users to enhance images, remove backgrounds, adjust lighting, and apply professional-grade edits with simple text prompts or one-click solutions. These tools complement other AI communication technologies by enabling teams to quickly produce polished visual content for presentations, social media posts, and marketing materials without requiring specialized design skills<\/p>\n

The Limitations of AI in Communication<\/h2>\n

No matter how powerful AI communications have become, artificial intelligence is still not omnipotent. So, when we\u00a0compare AI and human translators and interpreters<\/a>, metaphors and indirect meanings are the first limitation that crosses our mind. AI-enhanced tools are still pretty weak at interpreting<\/a> more complex ideas or expressions and words with ambiguous meanings within a specific context. Siri won\u2019t understand your emotions, even though its responses might sound as if it does; AI tools are programmed to be at your service, which includes sounding compassionate. But they still don\u2019t understand people\u2019s emotions, which is reflected in translation and interpreting.<\/p>\n

Also, when you translate a sentence using an AI translation tool, it can hardly recognize the speaker\u2019s tone; hence, it\u2019s pretty hard for a virtual language assistant to grasp and translate irony in voice. A human translator or interpreter can clearly understand such nuances. Another instance where people are superior to AI translation tools is cultural references. Most AI translators won\u2019t be able to properly convey a momentarily created joke. On the other hand, they are able to translate the concepts they already have within their language network. For instance, if you ask Chat GPT to discuss or even translate a\u00a0slang<\/a>\u00a0joke made at, say, Eddie Murphy\u2019s Raw standup, it will be able to do it, given that this AI tool recognizes the event and the joke within the available databases.<\/p>\n

AI Communication Before Us<\/h2>\n

Technology and communication have become so intertwined that we\u2019ve become dependent on tech solutions in communication, especially AI tools. If we know that commercially available AI software solutions have been with us for a few years, we can conclude we\u2019re only at the dawn of the age of AI in communication. Just like any other hype in information technology behind us, the craze will wane a bit after some time. Still, we\u2019ll have cutting-edge AI communication tools at the palm of our hands in the time before us; as time goes by, they\u2019ll become even more important for our daily routines.<\/p>\n","protected":false},"excerpt":{"rendered":"

The hype around artificial intelligence (AI) that has been around in the last few years can be compared to the Internet boom of the 1990s. What\u2019s different, however, is the depth of the impact that this new technology has on our lives. Every person can now use AI tools for translation, writing, and communication in […]<\/p>\n","protected":false},"author":17,"featured_media":4496,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[57],"tags":[],"class_list":["post-4495","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication"],"yoast_head":"\nAI in Communication: What It Can Do and What It Can\u2019t | Day Interpreting Blog<\/title>\n<meta name=\"description\" content=\"Artificial intelligence is changing the way we communicate. 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